STEPS Home Care is a White Plains-based, family run organization whose founders are passionate about helping seniors to stay safe and comfortable at home while maintaining their independence. Our philosophy is a result of caring for our own families, seeing the good and bad aspects of home care, and deciding to do it the right way.
Our philosophy is a result of witnessing first hand the good and bad aspects of home care. We decided to change the common approach to home care, and do it the right way.
Shan co-founded STEPS in 2011. He oversees Business Development, Recruitment, and Strategy. He helped start the company after witnessing the fulfillment his wife, Lisa, experienced helping families through Steps Therapy.
Shan’s first home care experience was seeing his Mom take over the care for each of her parents and then her husband. He was later thrust into the role of sole Caregiver when his Mom became ill. Based on his personal experiences and the resulting awareness of critical issues in the industry, he decided to find a better way.
Shan previously worked in the Staffing & Recruitment industry for 10 years. That experience helps STEPS attract the highest quality Caregivers.
Jen co-founded STEPS Home Care, and oversees Operations and Strategy. She grew up in Westchester, and went to college in Fairfield, CT. She now lives with her husband and three children.
Her love of family led her to STEPS Home Care. She wanted to find her grandparents Caregivers, who would care for them as diligently as she would. She saw a need for a better process and structure to facilitate a more personal home care experience. She wants to elevate the standard of care for not only the client, but for their entire family.
A business professional with a strong entrepreneurial mind, Jen holds an M.B.A. in Business Administration from Sacred Heart University in Fairfield, CT.
Lisa co-founded STEPS Home Care in 2011, and serves on the Leadership Committee. She is also currently CEO of Steps Therapy, which she founded in 2007 in San Francisco, CA.
Lisa has had a lifelong passion for working with children. She has over 17 years experience working with families. Her experience includes providing supervision for home-based programming, and being the ABA Director for a large New York City agency.
Lisa received her bachelor’s in Psychology from American University in Washington, D.C, her Master’s in Behavior Analysis from Hunter College in Manhattan, and her Board Certification in Behavior Analysis from Rutgers University.
Barbara has been with STEPS since 2012. She oversees all medical care and collaborates with the Care Coordinators to insure each Caregiver assigned has both the proper medical and social skills needed for each specific case. In addition, she works with all the families to make sure they are fully involved in the care for their loved ones.
A Registered Nurse for over 30 years, Barbara has an extensive background in chronic medical conditions such as Diabetes, Alzheimer’s, Dementia, Cardiac and Pulmonary conditions. For the last 10 years she has focused on Gerontology and providing care and guidance to those who want to age safely and comfortably in their own home. Barbara draws on her own experience as a caregiver for her aging parents, and her thorough medical background to facilitate this time of transition for both the patient and their family.
Barbara received her B.N. from the St. Vincent’s Hospital School of Nursing in Manhattan in 1987.
Aida joined STEPS in August 2016. She has been both a Care Coordinator and HR Assistant, and has excelled in each and every role in which she has been placed. Therefore, in 2019 she was promoted to Care Coordination Manager.
Aida will lead the Caregiver placement process for all our clients by matching their personality and professional characteristics in order to create the “Right Fit”.
Aida has over four years experience in a healthcare setting, 3 of which is in Home Care. She has previously worked as a Coordinator and in HR at Premier Home Health Care in White Plains. Making her clients feel safe and cared for is her main goal, which she hopes to achieve on a daily basis.
Tom oversees all of STEPS Human Resource functions including recruiting, hiring, and career development. Tom entered senior care with the desire to help people stay as active and independent as possible at a time when they face the challenges of aging. He has always enjoyed interacting with seniors and especially appreciates their wisdom, life insights and stories.
He spent four years as Business Office Manager at Atria Senior Living in Arsdley, NY, where his responsibilities included HR, payroll and financial management. Prior to that, Tom worked at various Healthcare Marketing companies in Manhattan for almost 20 years.
Mary was born in Ireland. She received her primary nursing education in Ireland. She oversees all medical care and collaborates with the Care Coordinators to insure each Caregiver has the proper home care and social skills need for each unique case. She also actively works with all the family members to encourage involvement.
Mary lives in Westchester, where she stayed home to raise her two daughters. For the last 10 years, she has focused on Gerontology.
Bernadette has been with Steps since 2015. Bernadette provides nursing assessments with the client/families in the home to ensure all aspects of medical and social needs are addressed and accommodated. She collaborates with the caregivers and families to ensure each caregiver assigned has both the proper medical and social skills needed for each specific case.
Bernadette received a B.A. from the University of North Carolina at Chapel Hill in 2002 and received her B.S.N. from Morehead State University in 2012. Bernadette has a background in adult medical/surgical, pediatric and neonatal intensive care nursing. She also has 15 years experience of in home caregiving. Bernadette was born and raised in Westchester and is where she currently resides.
Denise joined STEPS Home Care in 2017. Prior to joining our Human Resources team, she worked in Home Care services and was responsible for identifying, recruiting, screening and interviewing Home Health Aide (HHA) applicants. Once hired, Denise also managed agency HHA training and orientation. Denise is passionate about helping seniors age happily and safely in their own homes.
Denise has experience at STEPS in both Care Coordination and Human Resources. Denise immediately showed a strength in identifying the “Right Fit” for each case for which she was responsible. Her role is to help STEPS attract and retain that type of talent. Denise will collaborate with our Care Coordinators to ensure that clients are receiving the best quality Caregivers to create the “Right Fit” for each of our clients.
She graduated with a degree in Business Management from Monroe College in New York and currently resides in Yonkers with her husband and two children.
Alyssa joined STEPS Home Care in 2016 and currently works as the Billing & Insurance Specialist.
Alyssa is passionate about helping others and volunteers her time to manage special events for nonprofits including Make-A-Wish and the Putnam County Chapter of the American Foundation for Suicide Prevention. In addition, she manages annual walking teams in the Westchester Breast Cancer, Cancer and Cystic Fibrosis walkathons. Alyssa also plans annual toy drives for the Blythedale Children’s Hospital and the December Toys for Tots.
Alyssa graduated from Briarcliff High School in 2010 and is currently studying for her Bachelor Degree in Early Childhood Education and Sociology at Manhattanville College, New York. Alyssa resides in Elmsford where she enjoys cooking Sunday family dinner with her Grandfather.
Dolores joined STEPS Home Care in June 2018. She has over 10 years of Care Coordination experience as well as previous On Call background.
In October 2018 she was promoted to On Call Coordinator. Dolores collaborates with all the Care Coordinators to insure all staffing issues are resolved in a timely manner. She also insures all after hour problems that arise are taken care of, and that our day time Coordinators are aware of the resolution.
Dolores works with both our clients and Caregivers to make sure everything is working smoothly, and our clients are happy and healthy.
Betsy Keller is a Registered Dietician with a Masters Degree in Clinical Nutrition, and has worked for 20 years as a public relations consultant in health and nutrition communications.
Betsy joined STEPS Home Care in 2016 and is responsible for launching the Fairfield County, Connecticut STEPS location in addition to assisting with new business development and marketing initiatives including planning Public Relations and Social Media campaigns.
Betsy Lives in Greenwich, Connecticut, and shares her home with three kids, two dogs and enjoys yoga, hiking, paddle boarding and label reading.
Simone joined STEPS Home Care in October 2013 as a Certified Home Health Aide, worked for the same couple for 5 years, and was then promoted in February of 2019 to supervise our Home Health Aides in the field.
Simone’s role is to make routine visits to monitor our patients and supervise our Home Health Aides. Her focus is to ensure that both our patients receive the highest level of service, and our employees are satisfied and feel supported. She works with our Director of Patient Services to troubleshoot any issues that arise and need to be addressed urgently. She finds assisted the elderly truly rewarding. It takes patience, dedication, and heart, and she loves doing what she can to help someone enjoy the best quality of live possible.
Simone is a Certified Home Health Aide, Certified Nursing Assistant, Phlebotomist, EKG Technician and has an Associate’s Degree in Liberal Arts & Science from Cayuga College. She has 15 years of healthcare experience, and has worked at Jacobi Medical Center, Calvary Hospital, and Montefiore Medical Center. Her expertise, experience, and professional exemplify the characteristics we want our Caregivers to exhibit.
Idalia joined STEPS Home Care in December 2018. She has over 8 years of Healthcare experience and 3 years in the Home Care field.
Idalia has extensive experience in social work. She joins STEPS Home Care after working for Partners in Care and Brightpoint Health as a Care Manager. In her previous work, as with STEPS, she focused on coordinating with field staff to monitor patients’ health status and supervising Home Health Aides to ensure patients’ well-being.
Idalia received her Bachelors of Science in Behavioral Science from Mercy College and her Certificate of Social Work from the Silberman School of Social Work at Hunter College. She lives in Yonkers with her husband and daughter.
“STEPS Home Care was recommended to me after a difficult period using a different agency for Home Health Aides to care for my ailing father. Our family was at a point where we were considering the need to move him to a facility because the Home Aides we had been using could not care for him properly. From my first phone call to Shan Wade it was clear that I had found a professional and well-run agency that genuinely made an effort to understand our situation and find us the help that we needed.
Every Aide that they sent us was well trained and took excellent care of my father. The office was able to handle all questions and administrative details with ease and made a difficult situation much easier for all of us. My father received excellent care up until his passing and it was the help and care we received from STEPS that enabled us to keep him at home until the end. Having a good point of comparison to other agencies we had used, I recommend them without hesitation.”
– Sara M.