STEPS Home Care is here to help. We focus on safety, stability, and most importantly, your peace of mind. We understand caring for loved ones can be challenging and stressful. STEPS evolved from the experiences of caring for our family. Our goal is simple: provide you with peace of mind. In order to do this, we use 3 guiding principles: Family, Passion, and Stability.
Headquartered in White Plains, NY, STEPS Home Care is a family, female, and locally owned company. We are people just like you, who have had to care for aging loves ones. We know from experience the stress involved in coordinating home care for your family…sometimes from several hours away. Our family is here to help yours. We will take care of your Mom or Dad just as we have taken care of our own. You are not alone.
At STEPS, everyone has passion and pride in everything they do, including hiring Caregivers with the same devotion. We started the agency to share our passion for caring for families. Our management team knows every family, makes a point to be actively involved in the care coordination, and stays in constant contact with you.
We strategically recruit Caregivers with previous experience, excellent references, and specific skills (i.e. drivers, dementia, fall prevention, etc.). Then we pay them well above the industry average, and provide a comprehensive benefits package. This results in in a much more stable workforce. Our focus on hiring the best Caregivers and treating them well, combined with our attention to finding the “Right Fit” results in longer lasting relationships.
The first step is our free in home Assessment with a RN and a company executive. We evaluate your loved one’s physical and cognitive needs, and discuss what type of personality you would like in a Caregiver to help create the Right Fit. Then we will create a customized Plan of Care that is certified by your physician. Our Care Coordination team will select a Caregiver(s) with the relevant experience (ex. Alzheimer’s) and social skills to fit your lifestyle.
“My father, who is 96, lives alone, uses a walker as well as a wheelchair, and needs full-time home care. I was using another agency, but was dissatisfied. I did some research, found STEPS, and liked the thoroughness of their screening process. I spoke with a few other agencies on the phone, and did not have a good experience. It only took one conversation with Jennifer for me to start to feel relief that I had found a good agency. She listened to the qualities I wanted in an Aide: an attentive, caring, pro-active person. STEPS was the only agency I found that had a policy of stopping by the house every two weeks. I found that reassuring.
The first two Aides did not work out but STEPS was willing to work with us to find someone my father liked. Now he has an Aide who is really quite wonderful. I think that is an understatement. He just thinks she is fantastic, and she is. They get along amazingly well. She is attentive, caring, capable, smart, and very perceptive about people and extremely dependable. My father and I know we can rely on her for excellent care.
What a huge difference this has made in his life and in mine. I feel so glad that he is at home with someone who is caring for him in a way that makes him feel good. This really is a blessing for both of us. STEPS has worked with us every single step of the way. They care about their clients and about the type of care they provide. I recommend them very highly.”
– Margaret L.