We utilize a multi-step process to customize the Plan of Care for your unique situation and insure we make the “Right Fit”.
On your initial call you will speak to the Director of Patient Services (RN) or an executive, who will be you main point of contact throughout the intake process. We will collect some information, and answer any questions you might have. At that point, if your family is ready to take the next step, we can coordinate a free home Assessment. If you aren’t, we will remain to be a resource for additional information you can return to at any time.
An executive and a RN will come to your home or facility to learn as much as possible about the potential patient, home care issues, and the qualities of a Caregiver you seek. The Assessment includes:
The Assessment requires no obligation on your part. You will not be asked to sign anything at that time.
Our RN will create a customized Plan of Care to be implemented by the home care team, who the Director of Patient Services and Care Coordination team will directly oversee. The Plan of Care is created in conjunction with the potential patients’ and/or families’ recommendations. STEPS will then coordinate with the patients’ physician to sign the Medical Order.
The STEPS Care Coordination team spends a great deal of time and effort evaluating your home care situation and personality requests, and then carefully selects a Caregiver(s) we think would be the “Right Fit”. For example, some people prefer someone who is talkative, while someone else might like someone a little quieter. Another example is that some people prefer someone who takes direction well, while others require someone more assertive.
If the match isn’t correct, we will find another Caregiver for you. We won’t rest until we find the “Right Fit”.
The STEPS Care Coordination team will explain everything about the case to any new Caregiver. In addition, someone from STEPS will come to the home to introduce and orient all new Caregivers to the Plan of Care, the home environment, and the social dynamic. This increases the likelihood of comfortable transition. The introduction is very important in putting the Caregiver in a position to succeed. The first few days/weeks are crucial to the relationship’s long-term success. This is not a common practice, and we believe is indicative of the passion we have for our work.
Someone from STEPS will visit the home every 2-3 weeks to insure the Plan of Care is being followed properly, and see if any revisions need to be made. On Long Island, our RN Director, Barbara Moran, makes these bi-weekly visits herself. Therefore a bi-weekly Skilled Nursing visit is included in the service. This is another major differentiator for STEPS Home Care.
Each Caregiver is managed by STEPS’ Director of Patient Services and a Care Coordinator. The Care Coordinator is responsible for the day-to-day scheduling and care issues, and serves as your dedicated Account Manager…taking all of your calls and getting to really know your family.
We will handle all aspects of the Long Term Care insurance process. This is a huge help, especially to busy adult children, as well as elderly clients, who otherwise would have to deal with it on their own. STEPS will handle all aspects of documentation submission and payment reimbursement to save you the time and trouble.
“I just had to let you know that the Good Lord answered my prayers by guiding us to you and your wonderful agency. Everything went beautifully today, and all our expectations were more than met. Barbara and Patricia are lovely women, and you are very lucky to have them. Patricia is everything I hoped for and more. Thank you from the bottom of my heart for moving so quickly for us, and I can now go home to North Carolina knowing my sister and brother-in-law have the help that they have so desperately needed.”
– Nancy H.